:root{color-scheme:light;--ink:#1d1230;--ink-soft:#35254f;--muted:#6e6680;--line:#ded8e8;--line-strong:#cfc5de;--surface:#ffffff;--surface-soft:#f8f6fb;--surface-warm:#f7fbff;--brand-purple:#26003f;--brand-purple-soft:#f2e8fb;--accent:#18cce6;--accent-strong:#2875f0;--accent-soft:#e9fbff;--gold:#a66f00;--gold-soft:#fff5d6;--blue:#367ff2;--blue-soft:#eef5ff;--danger:#b42318;--focus:#6d4cff;--shadow-sm:0 1px 2px rgba(38,0,63,0.06);--shadow-md:0 16px 40px rgba(38,0,63,0.1);--font-sans:"Aptos","Inter",ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;--font-display:"Aptos Display","Inter",var(--font-sans)}[data-theme=teal]{--brand-purple:#0f5e5e;--brand-purple-soft:#e3f5f3;--accent:#14b8a6;--accent-strong:#0d9488;--accent-soft:#e6fbf7;--focus:#14b8a6}[data-theme=indigo]{--brand-purple:#1e3a8a;--brand-purple-soft:#e6ecfb;--accent:#3b82f6;--accent-strong:#2563eb;--accent-soft:#eaf2ff;--focus:#3b82f6}[data-theme=rose]{--brand-purple:#881337;--brand-purple-soft:#fce7ee;--accent:#f43f5e;--accent-strong:#e11d48;--accent-soft:#fff0f3;--focus:#f43f5e}[data-theme=emerald]{--brand-purple:#064e3b;--brand-purple-soft:#dcf5ea;--accent:#10b981;--accent-strong:#059669;--accent-soft:#e7fbf2;--focus:#10b981}*{box-sizing:border-box}body,html{min-height:100%;margin:0}body{background:linear-gradient(180deg,rgba(233,251,255,.9),rgba(248,246,251,.72) 235px,#f9f8fc);color:var(--ink);font-family:var(--font-sans);letter-spacing:0;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;overflow-x:clip;padding-bottom:env(safe-area-inset-bottom)}canvas,img,svg,video{max-width:100%;height:auto}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.68}.app-shell{min-height:100dvh;max-width:100vw;display:grid;grid-template-rows:auto 1fr;grid-template-columns:minmax(0,1fr)}.chat-page{height:100dvh;overflow:hidden}.chat-page .main{min-height:0;overflow:hidden;display:flex;flex-direction:column}.topbar{position:-webkit-sticky;position:sticky;top:0;z-index:20;justify-content:space-between;gap:16px;padding:calc(env(safe-area-inset-top) + 12px) clamp(16px,4vw,34px) 12px;background:color-mix(in srgb,var(--brand-purple) 9%,rgba(255,255,255,.92));border-bottom:1px solid color-mix(in srgb,var(--brand-purple) 22%,transparent);-webkit-backdrop-filter:blur(18px);backdrop-filter:blur(18px);box-shadow:0 10px 30px color-mix(in srgb,var(--brand-purple) 6%,transparent)}.topbar,.topbar-actions{display:flex;align-items:center}.topbar-actions{gap:8px}.topbar-back{display:inline-flex;align-items:center;gap:8px;min-width:0;padding:8px 4px;font-family:var(--font-display);font-size:16px;font-weight:700;text-decoration:none}.topbar-back,.topbar-back:hover{color:var(--brand-purple)}.notifications-button{position:relative}.notifications-badge{position:absolute;top:-4px;right:-4px;min-width:18px;height:18px;display:inline-flex;align-items:center;justify-content:center;padding:0 5px;border-radius:999px;background:var(--danger);color:#ffffff;font-size:10px;font-weight:800;line-height:1;box-shadow:0 0 0 2px var(--surface)}.account-menu{position:relative}.account-menu-trigger{width:42px;height:42px;display:inline-grid;place-items:center;padding:0;border:1px solid var(--line-strong);border-radius:999px;background:var(--surface);box-shadow:var(--shadow-sm)}.account-menu-trigger:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line-strong))}.account-menu-avatar{width:32px;height:32px;border-radius:999px;object-fit:cover}.account-menu-avatar-fallback{display:inline-grid;place-items:center;background:linear-gradient(135deg,var(--brand-purple),var(--accent-strong));color:#ffffff;font-family:var(--font-display);font-size:13px;font-weight:800;letter-spacing:.02em}.account-menu-backdrop{position:fixed;inset:0;background:rgba(29,18,48,.42);-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);z-index:40;animation:account-menu-fade .16s ease-out}.account-menu-pop{position:fixed;left:0;right:0;top:0;z-index:41;display:flex;flex-direction:column;gap:6px;padding:calc(env(safe-area-inset-top) + 14px) 14px 18px;background:var(--surface);border-bottom-left-radius:18px;border-bottom-right-radius:18px;box-shadow:0 20px 50px rgba(38,0,63,.18);animation:account-menu-slide-down .22s cubic-bezier(.2,.8,.2,1)}.account-menu-grabber{display:block;width:38px;height:4px;margin:8px auto 4px;border-radius:999px;background:var(--line-strong);order:99}.account-menu-identity{display:flex;align-items:center;gap:12px;padding:6px 8px 14px;margin-bottom:4px;border-bottom:1px solid var(--line)}.account-menu-identity-avatar{width:44px;height:44px;border-radius:999px;object-fit:cover;flex:0 0 auto}.account-menu-identity-text{min-width:0;display:grid;grid-gap:2px;gap:2px}.account-menu-identity-text strong{font-size:16px;line-height:1.2;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.account-menu-identity-text .muted{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.account-menu-group{display:flex;flex-direction:column;gap:2px}.account-menu-group-danger{margin-top:8px;padding-top:8px;border-top:1px solid var(--line)}.account-menu-item{display:flex;align-items:center;gap:12px;min-height:52px;padding:10px 12px;border-radius:10px;color:var(--ink);font-size:15px;font-weight:700;transition:background-color .14s ease,color .14s ease}.account-menu-item:focus-visible,.account-menu-item:hover{background:var(--surface-soft);color:var(--brand-purple)}.account-menu-item:active{background:color-mix(in srgb,var(--brand-purple-soft) 70%,var(--surface-soft))}.account-menu-item.danger{color:var(--danger)}.account-menu-item.danger:focus-visible,.account-menu-item.danger:hover{background:color-mix(in srgb,var(--danger) 8%,var(--surface));color:var(--danger)}@keyframes account-menu-fade{0%{opacity:0}to{opacity:1}}@keyframes account-menu-slide-down{0%{transform:translateY(-100%)}to{transform:translateY(0)}}@keyframes account-menu-pop-in{0%{opacity:0;transform:translateY(-4px) scale(.98)}to{opacity:1;transform:translateY(0) scale(1)}}@media (prefers-reduced-motion:reduce){.account-menu-backdrop,.account-menu-pop{animation:none}}@media (min-width:641px){.account-menu-backdrop{background:transparent;-webkit-backdrop-filter:none;backdrop-filter:none}.account-menu-pop{position:fixed;top:var(--account-menu-top,64px);right:var(--account-menu-right,16px);left:auto;bottom:auto;width:288px;padding:10px;border:1px solid var(--line-strong);border-top-left-radius:14px;border-top-right-radius:14px;border-bottom-left-radius:14px;border-bottom-right-radius:14px;box-shadow:var(--shadow-md);animation:account-menu-pop-in .14s ease-out}.account-menu-grabber{display:none}.account-menu-identity{padding:6px 8px 12px}.account-menu-item{min-height:44px;font-size:14px}}.brand{min-width:0;display:inline-flex;align-items:center;gap:11px}.brand-mark{width:40px;height:40px;display:inline-grid;place-items:center;flex:0 0 auto;border:1px solid color-mix(in srgb,var(--accent) 35%,transparent);border-radius:8px;background:linear-gradient(135deg,color-mix(in srgb,var(--accent) 16%,transparent),color-mix(in srgb,var(--focus) 10%,transparent)),#ffffff;color:#ffffff;font-family:var(--font-display);font-weight:800;overflow:hidden;box-shadow:0 10px 24px color-mix(in srgb,var(--accent-strong) 16%,transparent)}.brand-mark img{width:31px;height:31px;object-fit:contain}.brand-copy{min-width:0;display:flex;flex-direction:column;gap:2px}.brand strong{overflow:hidden;font-family:var(--font-display);font-size:16px;line-height:1.1;text-overflow:ellipsis;white-space:nowrap}.brand-copy span,.muted{color:var(--muted);font-size:13px;line-height:1.45}.main{width:min(1200px,100%);min-width:0;max-width:100%;margin:0 auto;padding:24px clamp(14px,4vw,34px) calc(env(safe-area-inset-bottom) + 104px)}.footer-nav{position:fixed;left:50%;bottom:calc(env(safe-area-inset-bottom) + 12px);transform:translateX(-50%);z-index:30;display:flex;align-items:stretch;gap:4px;width:min(420px,calc(100vw - 28px));padding:8px;border-radius:26px;border:1px solid color-mix(in srgb,var(--brand-purple) 14%,transparent);background:color-mix(in srgb,var(--surface) 86%,transparent);-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);box-shadow:var(--shadow-md);transition:transform .18s ease,opacity .18s ease}.footer-nav.is-hidden{transform:translateX(-50%) translateY(calc(100% + env(safe-area-inset-bottom) + 24px));opacity:0;pointer-events:none}.footer-nav-item{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:7px 4px;border-radius:18px;color:var(--muted);font-family:var(--font-display);font-size:11px;font-weight:600;line-height:1;text-align:center;transition:color .16s ease,background-color .16s ease}.footer-nav-item:hover{color:var(--ink-soft)}.footer-nav-item[aria-current=page]{color:var(--accent-strong);background:color-mix(in srgb,var(--accent) 14%,transparent)}.footer-nav-item:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.page-header{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin-bottom:20px}.page-kicker{margin:0 0 7px;color:var(--brand-purple);font-size:12px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.page-title{max-width:860px;margin:0;font-family:var(--font-display);font-size:clamp(27px,5vw,42px);line-height:1.02}.page-title+.muted{margin-top:8px}.back-link{display:inline-flex;align-items:center;gap:5px;margin-bottom:14px;padding:4px 0;font-size:13px;font-weight:600;color:var(--muted,#666);text-decoration:none}.back-link:hover{color:var(--brand-purple)}.button{min-height:42px;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--line-strong);border-radius:8px;padding:9px 14px;background:var(--surface);color:var(--ink);font-weight:720;line-height:1.1;box-shadow:var(--shadow-sm);transition:background-color .16s ease,border-color .16s ease,color .16s ease,transform .16s ease,box-shadow .16s ease}.button:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line-strong));box-shadow:0 8px 20px rgba(38,0,63,.09);transform:translateY(-1px)}.button.primary{background:linear-gradient(135deg,var(--accent-strong),var(--accent));border-color:color-mix(in srgb,var(--accent-strong) 70%,var(--accent));color:#ffffff}.button.primary:hover{background:linear-gradient(135deg,var(--brand-purple),var(--accent-strong));border-color:var(--brand-purple)}.button.icon{width:42px;padding:0}.button.full{width:100%}.form-error{margin:0;color:var(--danger);font-size:13px;line-height:1.4}.button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid color-mix(in srgb,var(--focus) 28%,transparent);outline-offset:2px}.queue-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:10px;gap:10px;margin-bottom:16px}.summary-tile{min-height:88px;display:grid;align-content:space-between;grid-gap:9px;gap:9px;padding:14px;border:1px solid rgba(207,197,222,.86);border-radius:8px;background:rgba(255,255,255,.74);box-shadow:var(--shadow-sm)}.summary-tile strong{font-family:var(--font-display);font-size:clamp(24px,4vw,34px);line-height:1}.summary-tile span{color:var(--muted);font-size:13px;font-weight:700}.queue-toolbar{position:relative;z-index:1;display:grid;grid-gap:12px;gap:12px;margin-bottom:14px}.queue-toolbar-row{display:flex;flex-wrap:wrap;gap:8px;align-items:center;justify-content:space-between}.sort-menu{position:relative;display:inline-flex;align-items:center;gap:4px;font-size:13px;color:var(--muted)}.sort-menu-label{font-weight:600}.sort-menu-trigger{display:inline-flex;align-items:center;gap:4px;padding:4px 6px;border:none;background:transparent;color:var(--ink);font-weight:800;font-size:13px;border-radius:6px}.sort-menu-trigger:hover{background:var(--brand-purple-soft)}.sort-menu-options{position:absolute;right:0;top:calc(100% + 6px);z-index:10;margin:0;padding:4px;list-style:none;border:1px solid var(--line-strong);border-radius:10px;background:var(--surface);box-shadow:var(--shadow-md);min-width:180px}.sort-menu-option{width:100%;display:block;padding:8px 10px;border:none;background:transparent;color:var(--ink);font-size:13px;font-weight:600;text-align:left;border-radius:6px}.sort-menu-option:hover{background:var(--brand-purple-soft)}.sort-menu-option.active{background:var(--brand-purple);color:#ffffff}.view-switch{width:100%;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:4px;gap:4px;padding:4px;border:1px solid var(--line-strong);border-radius:999px;background:var(--surface);box-shadow:var(--shadow-sm)}.view-switch.view-switch-3{grid-template-columns:repeat(3,minmax(0,1fr))}.view-tab{min-width:0;min-height:40px;display:inline-flex;align-items:center;justify-content:center;gap:6px;border-radius:999px;padding:8px 10px;color:var(--muted);font-weight:800;font-size:13px;line-height:1;white-space:nowrap}.view-tab.active{background:var(--brand-purple);color:#ffffff;box-shadow:var(--shadow-sm)}.view-tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:22px;padding:2px 7px;border-radius:999px;background:rgba(38,0,63,.08);color:inherit;font-size:12px;font-weight:800;line-height:1.4}.view-tab.active .view-tab-count{background:rgba(255,255,255,.22)}.queue-filters{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr)) auto;grid-gap:10px;gap:10px;align-items:end}.filters-toggle{width:-moz-fit-content;width:fit-content;display:inline-flex;align-items:center;gap:8px;padding:6px 12px;border:1px solid var(--line-strong);border-radius:8px;background:rgba(255,255,255,.7);color:var(--muted);font-size:13px;font-weight:800;line-height:1}.filters-toggle:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line-strong));color:var(--ink)}.filters-toggle.open{background:var(--brand-purple-soft);border-color:color-mix(in srgb,var(--brand-purple) 25%,var(--line-strong));color:var(--brand-purple)}.filters-toggle-count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:var(--brand-purple);color:#ffffff;font-size:11px;font-weight:800}.filters-toggle-chevron{transition:transform .16s ease}.filters-toggle.open .filters-toggle-chevron{transform:rotate(180deg)}.queue-search{display:flex;align-items:end;gap:12px}.customers-main .queue-search{margin-bottom:18px}.queue-search .field{flex:1 1;min-width:0}.queue-search input[type=search]{width:100%;min-height:42px;padding:9px 12px;border:1px solid var(--line-strong);border-radius:8px;background:var(--surface);color:var(--ink);box-shadow:var(--shadow-sm)}.ticket-list{display:grid;grid-gap:11px;gap:11px}.ticket-card{position:relative;display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:14px;gap:14px;padding:16px;border:1px solid rgba(207,197,222,.86);border-radius:14px;background:rgba(255,255,255,.95);box-shadow:var(--shadow-sm);color:var(--ink);transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}.ticket-card:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line));box-shadow:var(--shadow-md);transform:translateY(-2px)}.ticket-card.unread{border-left:3px solid var(--blue);background:var(--blue-soft)}.ticket-card-avatar{position:relative;flex-shrink:0}.customer-avatar{display:inline-flex;align-items:center;justify-content:center;width:44px;height:44px;border-radius:999px;font-weight:800;font-size:14px;letter-spacing:.02em}.customer-avatar-dot{position:absolute;top:-2px;right:-2px;width:12px;height:12px;border-radius:999px;background:var(--blue);border:2px solid var(--surface)}.ticket-card.unread .customer-avatar-dot{border-color:var(--blue-soft)}.ticket-card-body{display:grid;grid-gap:6px;gap:6px;min-width:0}.ticket-card-top{display:flex;align-items:baseline;justify-content:space-between;gap:12px;min-width:0}.ticket-card-customer{font-weight:800;font-size:15px;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-card-time{flex-shrink:0;font-size:13px;color:var(--muted);font-weight:600}.ticket-card-time.accent{color:var(--blue);font-weight:800}.ticket-card-row{display:flex;align-items:center;flex-wrap:wrap;gap:10px;margin-top:4px}.assignee-chip{display:inline-flex;align-items:center;gap:6px;color:var(--ink);font-size:13px;font-weight:700}.assignee-chip.unassigned{padding:4px 10px;border-radius:999px;background:rgba(38,0,63,.06);color:var(--muted);font-weight:700}.assignee-avatar{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:999px;font-size:10px;font-weight:800;letter-spacing:.02em}.assignee-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:160px}.notifications-list{display:grid;grid-gap:9px;gap:9px}.notification-card{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;grid-gap:12px;gap:12px;padding:14px 16px;border:1px solid rgba(207,197,222,.86);border-radius:8px;background:rgba(255,255,255,.9);box-shadow:var(--shadow-sm);color:var(--ink)}.notification-card:hover{border-color:color-mix(in srgb,var(--accent) 45%,var(--line));box-shadow:var(--shadow-md);transform:translateY(-1px)}.notification-card.read{background:rgba(255,255,255,.55);border-color:rgba(207,197,222,.55);box-shadow:none;opacity:.72}.notification-card.read:hover{opacity:1}.notification-card.read .notification-card-icon{background:rgba(38,0,63,.06);color:var(--muted)}.notification-card.read .notification-card-title{font-weight:600;color:var(--muted)}.notification-card-icon{display:inline-grid;place-items:center;width:28px;height:28px;border-radius:999px;background:var(--brand-purple-soft);color:var(--brand-purple)}.notification-card-body{display:grid;grid-gap:3px;gap:3px;min-width:0}.notification-card-title{font-weight:800;font-size:14px}.notification-card-meta{font-size:12px}.notification-card-snippet{font-size:13px;color:var(--ink-soft);overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}.notification-card-date{font-size:12px;white-space:nowrap}.ticket-meta{display:flex;flex-wrap:wrap;align-items:center;gap:8px;min-width:0}.meta-dot{width:4px;height:4px;background:var(--line-strong)}.badge,.meta-dot{border-radius:999px}.badge{display:inline-flex;align-items:center;min-height:25px;padding:4px 9px;background:var(--blue-soft);color:var(--blue);font-size:12px;font-weight:800;line-height:1;text-transform:capitalize}.badge.open{background:var(--accent-soft);color:#087186}.badge.resolved{background:var(--gold-soft);color:var(--gold)}.badge.closed{background:#eef1f0;color:#4f5f58}.badge.deleted{background:#fde7e3;color:var(--danger)}.ticket-subject{margin:0;font-family:var(--font-display);font-size:16px;font-weight:800;line-height:1.25;letter-spacing:-.01em;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-preview{margin:0;color:var(--muted);font-size:13px;line-height:1.45;overflow:hidden;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow-wrap:anywhere}.ticket-header{display:flex;align-items:center;gap:14px;max-width:760px;margin:0 auto 14px;padding:0 4px}.ticket-header-avatar{width:44px;height:44px;border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-weight:800;font-size:15px;letter-spacing:.02em}.ticket-header-text{min-width:0;display:grid;grid-gap:2px;gap:2px}.ticket-header-title{margin:0;font-size:clamp(20px,3.2vw,24px);line-height:1.15;font-weight:800;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-header-meta{display:inline-flex;align-items:center;gap:7px;font-size:13px;color:var(--ink-soft)}.ticket-header-status{text-transform:capitalize;font-weight:700}.status-dot{width:8px;height:8px;border-radius:999px;background:var(--muted);flex:0 0 auto}.status-dot.status-open{background:var(--accent)}.status-dot.status-resolved{background:var(--brand-purple)}.status-dot.status-closed{background:#8c8aa0}.status-dot.status-deleted{background:var(--danger,#c62b3e)}.detail-stack{display:flex;flex-direction:column;gap:18px;max-width:760px;min-width:0;margin:0 auto}.panel{min-width:0;max-width:100%;overflow:hidden;border:1px solid rgba(207,197,222,.9);border-radius:8px;background:rgba(255,255,255,.92);box-shadow:var(--shadow-sm)}.panel+.panel{margin-top:20px}.panel-danger{border-color:color-mix(in srgb,var(--danger) 45%,transparent);background:color-mix(in srgb,var(--danger) 6%,#ffffff)}.panel-danger .panel-header{border-bottom-color:color-mix(in srgb,var(--danger) 22%,transparent);color:var(--danger)}.panel-danger-body{display:flex;flex-direction:column;align-items:flex-start;gap:12px;padding:16px}.panel-danger-text{margin:0;color:color-mix(in srgb,var(--danger) 80%,#4a1410);font-size:14px;line-height:1.45}.button.danger{background:var(--danger);border-color:var(--danger);color:#ffffff}.button.danger:hover{background:color-mix(in srgb,var(--danger) 88%,#000000);border-color:color-mix(in srgb,var(--danger) 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